Technical Services
Reliable service is our principle
Permanent readiness requires constant care. Our machine service team should be regarded as an important part of your quality management. Our highly qualified technicians can guarantee you a perfect functioning machine wherever you are in the world:
+ With our reactive service team in case of a breakdown
+ With customer orientated preventative maintenance contracts
+ With RSD - Remote Service Dialog
Reliable supply of spare parts requires a well thought-out systematic. Modern computer systems and our worldwide service network are your guarantee that your requirement for spare and wear parts is immediately satisfied
Technical Service
Direct contact with Frech service partners is necessary for success. Our internationally operating company structure is always available at any time. We have about 35 service experts at your disposal worldwide.
Maintenance contracts
A preventative maintenance contract secures your highest maximum productivity.
This service is offered to you by Frech at very competitive rates.
A regular planned service can be made to check the function of:
+ Electrical components
+ Hydraulics
+ Cooling system
+ Lubrication system
+ Locking unit
+ Injection system
+ Operation of safety equipment
+ Additional automation equipment
+ Robamat heating- and cooling units
The maintenance is made according to valid UVV/CE-standards or can be made to your specific requirements.
RSD - Remote Service Dialog
Immediate help via ISDN telephone lines: Frech specialists can analyze service data on line from all machines remotely connected via a modem in the Datadialog control. No matter what problem you are experiencing or wherever you are in the world, Remote Service for Datadialog (RSD) can eliminate the breakdown immediately.
The hot line to central Datadialog service offers these decisive advantages:
+ Higher availability through minimum down times
+ Guaranteed input from specialists
+ Significantly shorter reaction times
+ Higher productivity through optimum machine operation
+ Inspection without production interruptions
+ Direct RSD access to all service information
+ Direct online assistance for production failures
+ An exact definition of every failure
+ Fast recognition of a spare part failure
+ Cost savings due to the elimination of on-site help
